We will accept returns for any reason on unused merchandise for up to 14 days from the date of purchase. We will refund your credit card account if you paid by credit card, or we will send a cheque refund for those who paid by cheque. We also offer "store credit" if you would like to select other items to purchase. Merchandise must be returned postage paid, in original condition, to the address on the invoice. Include a copy of the invoice and the reason for the return. All defective products will be accepted for credit, repair or replacement at our discretion. All non-defective products must be returned complete, in resalable condition.

New Zealand
If for some reason you are unhappy with your purchase, you may send it back within 14 days for a refund on the purchase price (excludes postage and handling). Goods must be in original condition.

Outside New Zealand
If for some reason you are unhappy with your purchase, you may send it back within 14 days for a refund on the purchase price. All refunds will be less postage and handling which is equal to 1/9th of the purchase price plus the shipping charge (see below). Goods must be in original condition.

Postage and handling fee
Postage and handling is based on the value of the goods purchased and destination (see shipping rates below), this is calculated automatically at the checkout. In some circumstances shipping costs do not show up, if no shipping costs show, there may still be a charge for shipping, we will let you know before sending the item(s). Postage to locations outside New Zealand normally involves removing our local tax (Goods and Services Tax), and adding the postage and handling fee on, for simplicity, we leave the tax there but only add a smaller amount for extra postage.

Your information
Your privacy is important to us, therefore we will not pass on to any person or business outside of andrew firth glass studio, any of the information you provide us, without your express permission. Our site utilises cookies in order to keep track of your shopping cart. This site contains links to other sites, andrew firth glass studio is not responsible for the privacy practices or the content of such Web sites.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Please read our Security Information for more details.

andrew firth glass studio Shop uses secure mode allows you to pass securely encrypted data over the Internet. The latest versions of most browsers support secure mode.
Secure documents can be identified by an unbroken door key icon at the bottom corner of most browser windows.
You can enter your credit card number on a secure form and transmit the form over the Internet to a secure server without risk of an intermediary obtaining your credit card information.
All credit card details sent to andrew firth glass studio are stored securely in our non-networked customer database and are not revealed to any other parties.

New Zealand Orders
We ship by NZ Post within New Zealand. Delivery takes approximately 2-5 working days. Please see below for shipping costs within New Zealand.

International Orders
For International orders we ship using International Air Post. Delivery times for international orders vary from 5 days to 4 weeks depending on the destination selected. Please also note delivery times are targets only. Dutiable items and items retained by Customs may take longer. International shipping charges vary by destination (see below for international shipping costs). Shipping charges are calculated automatically on the Order Page according to your selections. (This feature requires your browser to support JavaScript. If it doesn't we will email the shipping charges to you for your acceptance before we ship your order).

Customs Requirements
We are required to attach customs documentation to all international packages including a description of the goods and stating their cost. Customs or import duties may be levied once the package reaches your country. These additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

We currently only accept orders and deliver to the countries shown in the following list:
New Zealand, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Hong Kong, Ireland, Italy, Japan, Netherlands, Norway, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom, USA.

If your Country does not appear, we may still be able to ship to you, but please enquire first.

Australia & South Pacific - NZ$8.00
Asia & North America - NZ$15.00
Europe - NZ$17.00
Rest of World - NZ$20.00

New Zealand (North Island) - NZ$5.50(<$50), NZ$12.50(=>$50)
New Zealand (South Island) - NZ$5.50(<$50), NZ$7.50(=>$50)